FAQs

 

What types of products does EmpireTech offer?

EmpireTech provides a diverse range of innovative products designed to enhance your everyday life. From powerful portable car vacuum cleaners to intelligent learning machines for children, we focus on high-quality, multifunctional tools that cater to both practical needs and educational development.

How can I contact EmpireTech for support?

If you have any questions or need assistance, feel free to reach out to us via email at admin@empiretech.store or call us at +27748631453. We're here to help!

What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please contact us to initiate the return process.

How long does shipping take?

Shipping times may vary depending on your location and the courier used. We strive to process and ship your order as quickly as possible. Once your order is shipped, you will receive a tracking number to monitor its progress.

Can I exchange an item?

The fastest way to exchange an item is to return the one you have and, once the return is accepted, make a separate purchase for the new item. Please reach out if you need assistance with the exchange process.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to make it right for you.

Are there any items that cannot be returned?

Yes, certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. If you have questions about a specific item, please get in touch with us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

Do you ship internationally?

Yes, we offer international shipping! If you have specific questions about shipping to your location, feel free to contact us for more information.